Shipping and Returns
Shipping & Delivery
At UberSignal, we offer multiple shipping options for your convenience. All orders sent via free shipping (see below) or ground shipping may take between 1 and 3 days to ship from our warehouse. Orders with expedited shipping that are received before 4pm EST, Monday through Friday, generally ship the same day, with all others shipping the following business day. If your order contains any products that are out of stock, pre-order, or back-ordered, it may take additional time to ship.
Once your order has shipped, you’ll receive an email notification containing a tracking number, if one is available. Using the tracking number, you can view the delivery progress and see the estimated delivery date.
If you have any questions about shipping rates, times, etc., please feel free to contact us.
Free Shipping On All Orders Over $99 - Contiguous U.S. Only
We understand that shipping fees on top of the cost of your order are a bummer, so we're happy to offer free ground shipping on all orders over $99 to locations in the contiguous United States that are placed on our website.
If you have any questions about our free shipping offer, please feel free to contact us.
30 Day Money Back Guarantee
At UberSignal, we know that everyone’s situation is different and in some cases, it’s possible that a signal booster may not work quite like you had hoped. If you’re not satisfied with your purchase for any reason, we offer a 30 day return policy during which you can return your order for a refund, provided that you meet the following Terms and Conditions.
If you would like to return a product from your order, please call us at (800) 590-3564 and we will provide you with all of the information necessary to return the item. For complete details, please see our Terms and Conditions below.
Return Policy Terms & Conditions
- The return period starts on the day the product is delivered and ends after 30 days.
- All products being returned must be in factory original condition with no marks, smudges, scratches, dents, or other damage. All original items must be returned, including, but not limited to, antennas, cables, components, manuals, and all original packaging materials.
- Returns must be placed in an outer shipping box to avoid any damage to the product packaging.
- Any RMA numbers must be written on the outer shipping box.
- Product packaging must not be written on, taped, or otherwise damaged in any way.
- All international orders are final sale and not eligible to be returned, unless they are dead on arrival or otherwise defective.
- Refunds will be made for the original purchase price including tax paid minus any applicable restocking fees (see below). Shipping is not refundable.
- Refunds will be in the form of the original payment.
- Products that were not authorized to be returned, sent freight collect, mailed after the return period has expired, or that do not meet any of these terms and conditions may be rejected or subjected to a restocking fee of up to 20%, at our discretion.
- If an item is not accepted for return, at the customer’s option, it may be mailed back to the customer at their own expense.
If you have any questions about the Return Policy Terms and Conditions, please do not hesitate to contact us.